Posted Date: October 9, 2025Wexford | full time, PermanentPurpose of RoleSupport the Service Manager, provide professional and business leadership and assist in managing the day to day operation of the serviceResponsibilitiesPromote the health, well-being and safety of Service Users in line with policy.Work in compliance with the legislative requirements, HIQA standards and health and safety requirements.Demonstrate expertise and lead by example when providing direct care.Fulfil government and management duties.Fulfil practice leadership rostered hours.Manage weekly and monthly payroll.Maintain the HRMS (People Planner).Assist Manager in operating roster system to meet needs of service within agreed budgeted hours.Oversee and ensure compliance with medication policy and processes.Ensure all daily documentation is complete and signed.Facilitate key worker meetings and support key workers in fulfilling duties.Oversight of Senior Support Workers in fulfilling duties.Ensure Person Centred Plans are in place, implemented and evaluated for each Service User.Provide supervisions to team in line with policy.Assist Manager to ensure training is compliant.Liaise with key professionals.Carry out audits and ensure compliance.Bring non-compliance or service concerns to the attention of the Service Manager.Support Manager in incidents, risks, restrictive practices and actions identified by HIQA & internal audits.Immediately report all safeguarding allegations or concerns in line with policy and legislation.As per policy record and report all incidents.Participate in recruitment.Take the lead in company induction for new employees.To be aware of safe working conditions and implement safe work practices and immediately report potential hazards, incidents and concerns.Complete Root Cause Analysis on incidents or accidents.Complete fact finding under the Disciplinary Policy.Embrace and promote the company family principles.Manage the maintenance upkeep of the service.Support Service Manager in referral assessment, assessment of needs, transition plans and discharge.Qualifying CriteriaQualification QQI Level 5 in Social Care, Nursing, Social Work or other relevant disciplineLevel 7 DesirableFull clean driving licenceExcellent command of spoken & written EnglishKnowledge of HIQA standardsPathway of ambition to become Service Manager, qualifying to QQI Level 6 in Supervisory Management.BenefitsRegional Manager and Service Manager support 24/7Competitive pay ratesPaid attendance for mandatory trainingResilience Rewards employee discounts, e.g. discounted Health InsuranceClinical Tutor delivering training accredited by the NMBIEmployee Assistance Programme 24/7Resilience4Me Health and Well-being ForumEarn with our paid Refer-a-Friend scheme (Ts & Cs apply)Resilience is proud to be an equal opportunity employer