Overview
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Job Title: Themis Project IT Support Officer
Reporting to: Operations Manager
Location: Griffith College Dublin
Job Type: Full-Time / Fixed-Term (one year)
Responsibilities
* Primary responsibility working within a Service Desk support team with systems administration tasks and responsibilities growing with your experience in the role.
* Dealing with Learner Queries in relation to systems access and support.
* Responding to service requests through our Service Desk system.
* Responsibility for city centre campus support requests, with occasional travel to Wolfe Tone Street.
* Maintenance of classroom A/V equipment (PCs, projectors, control systems).
* Resolving operational problems relating to PCs, printers, data communications, application software, etc.
* Configuration and deployment of desktops and laptops.
* Event support for internal and external clients – Graduation, Induction, Open Days etc.
* Administration of active directory, group policies, Microsoft 365, SharePoint, MS DHCP & DNS, terminal services.
* Installing and configuring software, hardware and networks.
* Monitoring system performance and troubleshooting issues.
* Application of security updates and daily security checks.
Working environment
* Staff network of 150+ Windows 11 PCs.
* Student network consisting of 250+ Windows 11 PCs and 50+ Macs.
* Classroom A/V equipment including Panasonic & Hitachi projectors, Extron and Crestron control equipment.
* Windows & Linux servers. Hyper-V cluster and Dell SAN.
* Cisco network infrastructure and Fortigate network security appliances.
Skills and qualifications
* 1-2 years' experience as a Helpdesk/Service Desk Administrator or similar role.
* Apprenticeship/BSc/Ba in Information Technology, Computer Science, or relevant industry experience strongly preferred but not essential.
* Familiarity with Windows 10/11 and Microsoft Active Directory.
* Experience with networks.
* Knowledge of system security and patch management.
* Self-motivated and quick to learn.
* Attention to detail.
* Strong organisational and problem-solving skills.
* Flexible team player able to adapt to a fast-paced, changing environment.
* Excellent written and verbal English-language communications.
About Griffith College
Griffith College is Ireland\'s largest independent third level institution with locations in Dublin, Cork and Limerick. The main campus is situated on seven acres within a mile of St. Stephen\'s Green on Dublin\'s South Circular Road. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complemented by a wide range of professional, short term and corporate training solutions. There are over 7,000 students studying, and Griffith College is a designated educational institute of QQI.
Our Vision
To be recognised among the leading, innovative and socially enterprising of Ireland’s universities.
Why work for Griffith College?
* Competitive salary package.
* Access to health cash plan for self and family through salary sacrifice.
* Bike to work scheme.
* Opportunity for continued training development and support.
* Onsite subsidised restaurant.
* Stunning historical premises.
* Vibrant multidisciplinary and multicultural learning environment.
* Innovative and agile place to work.
* Welcoming environment committed to learner and staff development.
Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.
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