Senior Technical Support Engineer Level 2 - South County DublinYou will need to fit the following criteria for this role:You are a Level 2 IT Technical Support Engineer.You have experience working in an Irish MSP Microsoft Partner.You have your own car.South County Dublin location is close to where you live.Understand that this is 5 days per week in the office.Stack & Co Recruitment is working with a small, well-established Managed Service Provider based in South County Dublin that is entering an important growth phase. We are hiring a strong, experiencedLevel 2 Senior Technical Support Engineerto support an existing SME customer base and play a key role in day-to-day technical delivery.This role will suit someone already living in South Dublin or nearby South County Dublin or North Wicklow or Bray who is looking for a stable, hands-on MSP role with responsibility and variety.You will have a strong career path to Level 3 and you will get plenty of project work. As this is a smaller MSP Microsoft Partner you will get fantastic variety in your work, so a flexible attitude is required.The RoleThis is a pure Level 2 Technical Support position within a micro-MSP environment. You will be responsible for handling technical issues end-to-end, supporting customers to a high standard, and assisting with project work when required.You will be trusted to work independently, manage your own workload, and resolve issues with minimal escalation. This is not a junior role and not a call-centre environment.Previous MSP experience as a Level 2 Engineer is essential.Key ResponsibilitiesProvide Level 2 technical support to SME clients, mainly remote with occasional on-site visitsTroubleshoot and resolve issues across:Windows desktop and server environmentsActive Directory (on-prem and hybrid)Microsoft Intune / Endpoint ManagerMicrosoft 365 (Exchange, SharePoint, OneDrive, Teams)Azure AD / Entra IDAzure Virtual Desktop and core Azure servicesNetworking fundamentals, firewalls, and connectivityOwn tickets from start to resolution and communicate clearly with customers throughoutCarry out routine system checks, patching, updates, and preventative maintenanceSupport project work including migrations, upgrades, and new client onboardingCreate and maintain clear technical documentation and knowledge base articlesWork closely with the business owner to help improve technical standards and processesSome infrequent customer site visits are required. A full clean Irish driving licence and access to a car are essential. Mileage is fully reimbursed.Required Experience and SkillsStrong, proven experience working as a Level 2 Senior Technical Support Engineer within an MSPHands-on experience with:Windows desktop and serverActive DirectoryMicrosoft Intune / Endpoint ManagerMicrosoft 365 administrationAzure AD / Entra IDNetworking fundamentals and firewallsConfident dealing directly with customers and non-technical usersComfortable working independently in a small MSP environmentWell organised, reliable, and customer-focusedStrong time management and prioritisation skillsRelevant certifications are beneficial, but real-world MSP experience is the priority.Location and Eligibility (Important)This role is best suited to candidates already based in South County Dublin or surrounding areasApplicants must already be legally eligible to work in IrelandNo Visa sponsorship and no relocation.Salary and BenefitsCompetitive salary aligned with Irish MSP market rates and experience Euro 45,000 - Euro 55,000Training and certification supportStable, long-term role with progression in a growing MSPTo apply, submit your CV through Stack & Co Recruitment. Client details will be shared at the interview stage.