GET TO KNOW US
At Jo Malone London, delivering exceptional customer service within our boutiques is our top priority. We emphasize fragrant fun, curiosity, and kindness. In this role, you will be the host with the most, entertaining visitors from around the world and showcasing The World of Jo Malone London to customers, colleagues, and media contacts. Creativity is integral to our daily work, from signature Hand & Arm massages to hosting wedding consultations where you help create memorable experiences. Our services and events, including floral crowns, graffiti art, chocolate tastings, and cocktail master classes, are renowned and highly engaging.
KNOW THE ROLE
* Deliver exceptional customer service
* Maximize sales performance and productivity
* Communicate effectively
* Build collaborative relationships across the department store
* Manage stock and inventory efficiently
* Complete administrative tasks to a high standard and in a timely manner
KNOW WHAT WE'RE LOOKING FOR
Availability during mid-week and weekends is essential. The ideal candidate will be warm, kind, friendly, and eager to assist with a positive ‘can-do’ attitude. A passion for service and storytelling, along with adaptability and versatility, are important. Candidates should be gracious, intelligent, well-groomed, and present a neat, professional appearance.
* Proven customer service experience
* The ability to provide inspirational, authentic, and personalized service
* Ability to work retail hours including days, nights, weekends, and during special events in a fast-paced environment
* Applicants must be able to provide proof of right to live and work in this country if invited for an interview
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the standard in service and experiential retail, ensuring customers love every visit.
We Are More Than Shops: We create enjoyable, social, and inspiring spaces where communities can discover, learn, and connect.
We are Curators: Our unique range of products and services enhances everyday life and special occasions alike.
We Care for Our People: We foster a culture that nurtures talent, creativity, and continuous learning.
We Succeed by Working Sustainably: We focus on community and aim to create retail environments that are conscious, considerate, and profitable.
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