Job Title: Group Reservations Supervisor
The ideal candidate will have at least three years' experience in a hotel reservations office, with group reservations experience, preferably in a four-star environment.
Key Responsibilities:
* Ensure all enquiries are tracked, followed up and thoroughly documented.
* Enter all groups into Opera correctly with relevant notes, traces and rates.
* Ensure daily actioning of group traces and chasing/cancelling of groups on option.
* Coordinate all relevant information/queries with Hotel Operations in advance.
* Recognise regular and repeat business, noting special requests for Reception.
* Complete weekly/monthly group reports and ensure efficient filing.
* Upsell and recommend hotel facilities at all times.
* Be knowledgeable of hotel market pricing, reviewing it appropriately and understanding its impact on property performance.
* Implement sell guidelines for groups, coordinating management with relevant hotel teams.
* Identify low demand periods and develop a plan to improve performance.
* Ensure effective implementation and compliance of company Group Reservations SOPs.
* Attribute all group revenue to the correct revenue category and market segment.
* Assist with individual reservations as required.
* PASS sales leads to the Sales office.
* Work closely with the Sales & Marketing Manager to align key group decisions with hotel policy.
* Collect payment of accommodation and refer billing/payment queries to the Revenue & Reservations Manager/Sales & Marketing Manager.
* Work with the Reception team to pass on group booking information, ensuring a problem-free guest stay.
About Us:
This leading four-star hotel is recruiting a Group Reservations Supervisor to oversee their group reservations function.
Requirements:
* A minimum of three years' experience in a hotel reservations office, with group reservations experience, preferably in a four-star environment.
* Excellent communication skills with fluent English, written and verbal.
* Good numeracy skills.
* Keen attention to detail.
We Offer:
A dynamic and supportive work environment.
Contact Information:
Please apply through our website.