Are you passionate about solving problems and supporting others with technology?
MrPRICE are looking for a skilled and motivated Level 1 Technical Support Specialist to join our growing IT team. This is a fantastic opportunity to use your technical expertise and interpersonal skills to make a real impact.
What We Offer
* A collaborative and inclusive work culture
* Flexible work schedule
* Ongoing training and development opportunities
* Comprehensive employee benefits
* Competitive salary and Employee Discount Nationwide
* Annual Savings Scheme
* Bike To Work Scheme
* Educational Assistance
* Career Advancement Opportunities
As a Level 1 Technical Support Specialist, you'll be the first point of contact for in house technical issues. You'll troubleshoot problems, offer solutions, and ensure a seamless and efficient experience.
This Role entails:
* Providing Level 1 support (phone/remote/desktop/server/software)
* Ensuring that IT tickets are managed in a timely manner.
* Utilizing strong Microsoft Windows & Office 365 skills
* Maintaining asset life cycle as outlined in company procedures
* Ensuring relevant documentation is maintained and procedures followed
* Having an approachable and professional manner while being proactive at all times.
* Ensuring hardware and software systems are available and secure
* Implementation and support of the companies' systems
* Maintaining current and new end user client devices, security and virus protection
Requirements for this role:
* Experience in a Service Desk role in a Windows environment.
* Practical experience providing support for Microsoft Windows 11 Desktop's and Office 365 in an Active Directory environment.
* This should include: Desktop building & troubleshooting
* CompTIA or Microsoft Certifications would be an advantage
* Desktop and Server Windows Operating Systems
* Exchange 365 and Office 365
* End User Device Security, Encryption, Anti-Virus
* Identity & Access Management: Understanding of user provisioning and access security.
* Networking: Familiarity with TCP/IP, common protocols and network troubleshooting.
Ideally the successful candidate must demonstrate:
* At least 1 years' experience in an IT support role.
* A solid aptitude for relevant technologies (hardware, operating systems, networking, etc.)
* Excellent troubleshooting skills and a structured problem-solving mindset
* Proven ability to work effectively with both technical and non-technical colleagues
* Self-motivated, eager to learn, and open to feedback
* Strong attention to detail and the ability to follow established procedures
* A team player who thrives in local and remote collaboration environments.
* A dedicated and flexible work attitude—you go the extra mile when needed
Job Type: Full-time
Pay: €30,000.00-€34,000.00 per year
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* On-site parking
Experience:
* Technical support: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person