Customer Service Expertise Opportunity
We're seeking a dedicated customer service expert to support our globally growing customer base. In this role, you'll deliver top-notch support for our client platform, ensuring a positive customer experience.
* Log and maintain detailed records of software/hardware issues detected.
* Provide initial technical assistance by answering customer inquiries, resolving problems, and offering product information via case, phone, or email in a timely manner.
* Represent peers in knowledge-sharing forums and training sessions.
* Elevate cases to internal or external support resources when necessary.
* Support users in leveraging the client platform through guidance and training.
* Perform initial triage of customer cases with documented solutions and/or workarounds, responding to support queries via phone or company CRM efficiently.
Necessary Qualifications:
* Prior experience in customer-facing roles for enterprise software or SaaS environments is highly desired.
* A solid understanding of ticketing systems is advantageous.
* Familiarity with SaaS applications and troubleshooting skills are essential.
Your Benefits:
As a valued member of our team, you will enjoy a dynamic work environment that fosters growth and collaboration.
About the Role:
Our ideal candidate is a detail-oriented and patient individual who excels in problem-solving and communication. If you possess excellent technical skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.