If you are passionate about hospitality and striving for a rewarding career that truly valueswork-life harmony, look no further. Core Role & Responsibilities The Duty Manager is the central pillar of hotel operations, ensuring service excellence and seamless department coordination. Leadership & Team Development Operational Oversight: Expertly oversee the day-to-day operations, ensuring the smooth functioning and high standards of all hotel departments. Team Motivation: Lead, motivate, and manage the team to deliver consistent, exceptional guest service. Culture: Foster a positive, supportive work environment that encourages growth and professional development. Guest Experience & Problem Resolution Service Excellence: Ensure all guests' needs are met and exceeded, striving to deliver a memorable stay for every visitor. Issue Resolution: Act as the main point of contact for guest inquiries and promptly, professionally, and creatively resolve any concerns or challenges that arise. Decision Making: Think on your feet and make sound, timely decisions that contribute positively to the hotel's success and guest satisfaction. Operational Excellence Compliance: Maintain strict adherence to high standards of cleanliness, safety, hygiene, and all hotel policies and regulations. Collaboration: Ensure seamless coordination and communication between the Front Office, Food & Beverage, and Housekeeping departments. Continuous Improvement: Work closely with the management team to develop and execute strategies for continuous operational and service improvement. Experience: Hotel Management : 2 years (required) Skills: Team Motivation Operational Oversight Service Excellence Issue Resolution Benefits: Bike to work scheme Employee discount On-site parking Sick pay Store discount