Job Description
Role Overview:
The Duty Manager plays a pivotal role in ensuring the smooth operation of all departments, delivering exceptional guest experiences, and maintaining a safe and secure environment.
This position involves overseeing daily operations, supervising staff, managing guest services, and handling operational issues. The successful candidate will be responsible for:
* Daily Operations Management: Overseeing the daily functions of Front Desk, Housekeeping, Food & Beverage, and Maintenance to ensure efficient service delivery.
* Staff Supervision: Supervising and coordinating staff activities during their shift, guaranteeing proper service delivery and operational efficiency.
* Guest Services: Ensuring all team members are following procedures, maintaining high standards of service, and meeting guest expectations.
* Compliance: Ensuring the hotel is in compliance with health, safety, and security regulations.
* Issue Resolution: Handling operational issues, emergencies, and guest complaints, making decisions to resolve problems efficiently.
* Reporting: Providing regular updates to senior management on hotel operations, guest feedback, and any challenges encountered during the shift.
Requirements:
To succeed in this role, we require individuals with:
* Exceptional Communication Skills: A friendly and professional approach to ensure guest satisfaction.
* Leadership Abilities: Strong leadership skills and the ability to manage and motivate a team effectively.
* Problem-Solving Skills: Excellent communication and problem-solving skills to handle guest inquiries and resolve operational issues.
* Flexibility: Ability to handle high-pressure situations and adapt quickly to changing priorities.
* Industry Knowledge: Knowledge of health, safety, and security procedures in the hospitality industry.
* Availability: Flexibility to work various shifts, weekends, and holidays.