AuxiliaGroup Recruitment is currently seeking a Customer Service Specialist on behalf of our client, a well-established company in the pharmaceutical sector based in Dublin.Role OverviewAs a Customer Service Specialist, you will play a vital role in ensuring that our customers receive exceptional service and support and have a positive experience. Be Confident in taking operational oversight, you will coordinate the response to customers, process orders, handle inquiries and provide timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced growing environment.Key ResponsibilitiesCoordinating and delivering sales and effectively executing the customer service administration processes.Provide customer support via telephone and e-mail.Order processing.Provide timely, accurate and competent responses to all order-related customer inquiries.Liaise with various stakeholders to resolve potential customer/order issues.Manage back orders, run daily reports and coordinate the release of stock in the system within deadlines.Prepare documents and reports, including invoices for issue to customers.Updating customer price files and accounts and maintaining databases.Collaborate closely with cross-functional colleagues, including Warehousing, Quality, Procurement, Customer Service, Logistics, and Commercial.Take steps to avoid and act urgently upon any quality control issues.Resolve customer complaints professionally.Ensure compliance with all regulatory requirements (including GDP).Number two to the Customer Services LeadTraining new customer service team membersRequirementsMinimum of 4 years' experience in a customer service position.Teamwork: Ability to work well within a team and communicate effectively with colleagues.Technology: Proficient in Microsoft Office, CRM systems, databases and customer support toolsStrong attention to detail with excellent follow-up and follow through of issuesAble to perform to a high level of accuracy.Comfortable working to deadlines in an environment where daily cut-offs are the normExcellent communication and collaboration skillsFlexibility and the ability to work in a fast-paced environment,Problem-solving skills, decision making ability"On behalf of our Clients, we actively seek talent from diverse backgrounds whilst adhering to a fair and unbiased best recruitment selection process. Our recruitment practices are based on skills, qualifications and experience, providing equal opportunities for all applicants. We encourage individuals of different ethnicities, races, genders, sexual orientation, religions, age groups, disabilities, and socioeconomic backgrounds to apply with us