As a highly skilled and experienced hospitality professional, this role presents an exceptional opportunity to lead and manage the front office operations at a luxury countryside retreat.
Main Responsibilities
* Manage all aspects of front office operations, ensuring seamless guest experiences and efficient day-to-day operations.
* Lead, train, and supervise a team of front office staff, fostering a culture of excellence and customer service.
* Maintain and monitor front office financials, ensuring accurate reporting and budget compliance.
Liaise with housekeeping and maintenance teams to ensure accurate room status, smooth room turnovers, and guest rooms ready on time. Handle guest feedback and complaints in a prompt and professional manner, ensuring resolution and follow-up as necessary.
Key Skills and Qualifications
* Proven leadership and management experience in hospitality or a related field.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
* Strong analytical and problem-solving skills, with the ability to maintain accurate financial records and make informed decisions.
Benefits: Competitive salary and benefits package, opportunities for career advancement, and a dynamic work environment that supports personal and professional growth.
What We Offer: A unique and challenging role that requires a high level of professionalism, expertise, and passion for delivering exceptional guest experiences. If you are a motivated and results-driven individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.