Service Delivery Manager
We are seeking a highly motivated and experienced professional to join our Service team as a Service Delivery Manager at our Bray site. This is an exciting time to be part of our future growth and expansion.
* Manage a busy multi-franchise workshop and parts department, setting the highest standards of customer care.
* Provide guidance, training, and performance evaluations to each team member to foster a forward-thinking attitude and a positive culture.
* Deliver exceptional customer service by treating each customer as an individual and providing a tailored experience.
Key Responsibilities:
1. Workshop Management: Oversee the efficient operation of the multi-franchise workshop and parts department.
2. Team Leadership: Provide coaching, mentoring, and performance feedback to team members to promote a positive work environment.
3. Customer Satisfaction: Focus on delivering exceptional customer service by understanding their needs and preferences.
Benefits:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* The chance to make a real difference in the lives of our customers.