**Job Title:** Automotive Service Trainer
Description:
We are seeking a highly motivated and ambitious individual to join our team as an Automotive Service Trainer. In this role, you will have the opportunity to develop your skills and knowledge in the motor trade industry.
About the Role:
The successful candidate will be responsible for managing the flow of information between the workshop, dealership, and customers. They will also be required to deliver excellent customer service at all times, manage service telephone and walk-in enquiries, qualify service needs, and diagnose vehicle running problems. Additionally, they will establish understanding and agreement with customers regarding the work to be carried out, calculate workshop capacity, and manage handover and administration of Customer Service Vehicles.
Key Responsibilities:
* Provide exceptional customer service and ensure customer satisfaction.
* Manage service telephone and walk-in enquiries effectively.
* Determine and communicate the necessary work to be done on vehicles.
* Calculate and manage workshop capacity to meet business demands.
* Maintain accurate records and adhere to company procedures.
Requirements:
To succeed in this role, you will need to have impeccable appearance, good oral and written communication skills, excellent organisational skills, and the ability to record accurately all relevant details. A full, clean driving licence is also essential.
What We Offer:
We provide a comprehensive training program that is tailored to suit individual needs and can take six months to complete. During this time, you will receive training in various aspects of the job, including Joe Duffy Group processes, database management, marketing, customer service, and more. Our emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom, and brand training. Ideal candidates will demonstrate strong customer service, telesales, retail sales, or customer contact experience. While motor experience is not necessary, having a desire and understanding of the motor trade is beneficial.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* A chance to work for a leading motor retail group.
Note: A full and clean Irish or EU driving licence and a full-time work VISA are essential requirements for this role.