Context and main issuesCompliant delivery and performance of contracted services as measured through performance management systems and monthly management information reportsBusiness is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on-site services to the standards/SLA(s) in the contract. Commitment registers are being kept up to date, purchase orders raised and authorized appropriately, and business traded in the correct period.Business, contract delivery and client risks managed in a controlled and structured manner and service standards across the site are in line with or above client's expectations and reviewed on ongoing basisContinuous improvements are made to enhance the delivery of onsite services to exceed client's expectationsSector and account development strategies and plans are in place together with controls and governance to ensure delivery of said plans. Ability to connect strategies to overall business plan as well as market and client demand changesMature industry, sector and client networks are in place with evidence of influence and advocacyClients perceive and demonstrate satisfaction with services delivered contract performance and employeesHigh levels of client retention via demonstrably strong relationships built on mutual respect and trust Organic growth (client and sector) opportunities identified and convertedClient retention and contract extension opportunities identified and converted Leadership of new bid opportunities in specific sector environmentsRecognised leader within the business and respected specialist in specific market sector Additional services sold and mobiliseFormal client and industry recognition (awards) for services delivery, innovation, continuous improvement etc Creation of internal networks and forums for sharing best practice at technical, business, sector and client levelsHigh performing on-site team, demonstrated through the effective implementation of 3 Checks for Safety, Performance Delivery Review (PDR) and talent processes and staff engagement surveysAll operational audits are passed by the unit e.g. Safeguard and Unit business health checks Retention of Investors in People Accreditation and high employee engagementMaintain high standards of appearance and personal hygieneAccountabilitiesManage the on-site contract and all services to the agreed standards, ensuring that deadlines and targets are achievedTechnical ServicesRemote Site ManagementLocal and liaising with Contract PM LeadMaximise the profitability of the contract and manage costs effectivelyAct as the operational interface between the client(s) and the account Manager/director (or equivalent)Manage the MS Connector Transport Service, including the engagement with the 3rd party Transport vendor, upkeep of the Transport Fleet and day to day oversite of the transport network andManage the onsite client and internal services and teams to deliver the agreed SLA and standards, acting as internal primary representative on siteProvide direction and expertise to the operating area by promoting strategies and best business practices in order to uphold the company mission and valuesEnsure that statutory requirements and company policies and procedures are followed, and deadlines are met Build long-term relationships with client(s) that add value and are based on mutual trustLead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest qualitySupport the account manager/(or equivalent) in the development of business strategy in line with current and emerging client needsContribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigatedDrive innovation and continuous improvement of people, systems, processes and servicesSupport the business development and regional management teams to identifying opportunities with other clients to maximise profit and growthEssentialAt least 5 Years FM Management ExperienceProficient in using Microsoft OfficePrevious experience of operational management in a similar environmentPrevious PM experiencePeople management experienceAbility to interpret and utilise financial and commercial informationExcellent communication skillsAchieve set, standards and operate to performance criteria; for example health and safety, hygieneManage multiple workloads and shifting prioritiesPositive approach to learning in role and identifying own training needs as appropriateSelf motivated and able to work on own initiative within a team environmentExperience of delivering trainingDesirableIOSH managing safely qualificationExperience of managing conflicting expectations of the client and consumer within one business area