Ballina, County Mayo, Ireland Company: Bitrecruit Client/Employer: Occupop
Job Title
Deputy General Manager
Responsibilities
Support the General Manager in the overall day‑to‑day operation of the hotel, ensuring the highest standards across all departments.
Take direct operational responsibility for Front Office, Food & Beverage, Conferences & Banqueting, and overall guest experience delivery.
Lead and coordinate the activities of all operational departments including Front Office, Food & Beverage, Maintenance and Events.
Complete Duty Management shifts as required, ensuring efficient and effective hotel operations at all times.
Drive exceptional guest satisfaction by maintaining consistently high service standards and proactively anticipating guest needs.
Manage guest feedback professionally and efficiently, ensuring prompt resolution and continuous improvement of the guest journey.
Ensure labour costs, departmental expenses and operational resources are effectively managed in line with budgetary targets and business levels.
Work closely with Heads of Department to monitor financial performance, departmental KPIs, labour percentages, forecasting and cost controls.
Assist in the preparation, analysis and implementation of hotel budgets, forecasts and business strategies.
Recruit, lead, motivate, train and develop departmental managers and team members to achieve operational and personal development goals.
Conduct annual appraisals, performance reviews and succession‑planning initiatives across departments.
Support the implementation of structured training and development programmes through the Great National Training Academy.
Chair and coordinate weekly Heads of Department meetings, ensuring clear communication, accountability, action plans and follow‑up reporting.
Ensure all departments operate in compliance with company policies, brand standards, statutory regulations and health & safety requirements.
Maintain strong visibility throughout the hotel operation, leading by example and fostering a positive and professional working environment.
Prepare and present regular operational, financial and guest‑satisfaction reports to senior management.
Analyse business trends, guest feedback and operational data to support strategic decision‑making and continuous improvement initiatives.
Qualifications
Previous senior management experience within a busy hotel environment, preferably in a similar role.
Strong operational knowledge across Rooms Division and Food & Beverage operations.
Excellent leadership, communication and people‑management skills.
Strong commercial awareness with experience managing budgets, labour control and departmental profitability.
A hands‑on leadership approach with excellent problem‑solving and decision‑making abilities.
Proven ability to lead teams in a fast‑paced, customer‑focused environment.
Excellent organisational, planning and reporting capabilities.
Flexibility to work evenings, weekends and operational shifts as required.
Benefits
Career progression opportunities within the Great National Group.
Continuous training and development.
Staff meals and employee benefits.
Complimentary leisure club membership.
Employee Assistance Programme.
Supportive and dynamic working environment.
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