Overview
Assistant Night Manager role at Hyde Johannesburg Rosebank. This listing focuses on night-shift leadership and guest service for the hotel.
What you’ll do
* Assist management during the night and be responsible for the smooth running of the hotel.
* Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
* Answer phones, sort out requests and anything that might arise, involving the team as needed.
* Ensure the integrity of the public areas and back of house areas are maintained at all times, with deficiencies corrected immediately.
* Carry out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
* Ensure the safety of guests overnight whilst they are staying with us.
* Maintain a high-quality guest experience at night by treating guests as individuals, making their stay special — the Hox way.
* Deal with the coming and going of guests, ensuring all bills are correct and contain no surprises.
* Assist the Night Manager with end of day procedures.
Qualifications
* Individuals who want a place to be themselves; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* Positive impact on the people you interact with, leaving them with a memorable experience.
* Practical, hands-on approach; able to get things done without ego.
* Willing to try different approaches and learn new things.
* A sense of humor and the ability to stay composed in a small night team.
* Strong teamwork ethic and the ability to support colleagues and have fun along the way.
* Experience in a similar role with a demonstrable track record of excelling in front office operations and procedures.
* If familiar with Opera or a similar front desk operating system and GDS, that would be a big advantage.
* Natural leadership and the ability to mentor others and create an environment where the team can be their best.
* Positive attitude, helpfulness and confidence to work independently in a smaller night team.
What’s in it for you
* Become part of a team that’s passionate about creating great hospitality experiences.
* Competitive salary.
* 30 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to settle you into your role with ongoing development.
* Time off to volunteer with partner charities.
* Rewards for going the extra mile and living our values.
* Annual diversity and inclusion events and opportunities to learn and celebrate.
* Regular team get-togethers and celebrations.
* Excellent discounts across The Hoxton and Ennismore family.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
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