Respectfully we do not require the assistance of recruitment service providers currently.
We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing Desktop technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure. This is a semi-field role, as you will be required to travel to our client's sites.
This is a full-time position and is based at our Athlone Offices.
This is NOT a remote position.
Role responsibilities
* Working alongside the Helpdesk Staff, manage a queue of varied customer tickets, bringing each to a mutually satisfactory resolution, which can also include utilising other departments or tiers of support.
* Adapt to the technical level of the customer, to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
* Where required, travel to site for the purpose of deployment of projects and on-site resolution of technical issues where necessary.
* Support operations and maintain the customers network, systems, and overall IT infrastructure.
* To investigate, diagnose (root cause) and resolve IT related issues while working with the end user, other staff and third-party vendors, where appropriate.
* Taking ownership for the resolution of issues, monitoring progress, and applying the escalation procedure, when necessary.
* To ensure consistent delivery of high-quality services to all clients.
* Assist with agreed plans to install or upgrade items of hardware and / or software on customer sites (Infrastructure installs and upgrades)
* Adhere to internal Policies & Procedures in-line with ISO9001 & 27001
Key Skills and Experience
* At least 2+ years IT Administrator (or equivalent) experience operating within a multi-disciplined support team.
* Microsoft experience with excellent knowledge of Windows 7, 10, 11, Server 2016 & 2019, 2025
* A full-clean driving licence is essential.
* Excellent Knowledge of VPN technologies and client VPN setup and configuration.
* Knowledge of routing on networks as a whole.
* Excellent understanding of Ethernet networking and TCP/IP stack.
* Experience with firewalls is a must.
* Experience and familiarity with virtualisation technologies such as VMware, Proxmox & Hyper-V.
* High-level experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office 365), Teams, SharePoint.
* Excellent communication, customer service skills and telephone manner, with experience of setting expectations and communicating results.
* Fluent English, both written and verbal.
Benefits
We offer a competitive salary based on experience (€35k - €40k), pension scheme, training, and development opportunities.
Please note that your application will automatically be disqualified if: –
* Your application does not include a Cover Letter & CV.
* Your application does not include sample work or a portfolio if listed as a requirement on the job posting.
* You are not currently eligible to work at the advertised location.
* Your application is submitted by any other means than the links below or the Portal.
Canvassing will lead to disqualification.