This role is deemed a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
As a Barclays Junior Private Banker, this is your opportunity to work with Senior Private Bankers in growing, managing, and maintaining existing relationships with ultra-high net worth private banking clients either resident in EEA or directly linked to the EEA region. You will act as a trusted advisor to clients, providing access to the full range of investment solutions, banking services, credit/lending solutions, Structured Solutions, Wealth Advisory, and Philanthropic services available from Barclays Private Bank.
Responsibilities include:
1. Working in partnership with Private banking teams to identify and develop new business opportunities, acquire assets, and generate revenue.
2. Delivering high-quality, bespoke advice to maximize client value and negotiate optimal commercial outcomes.
3. Assisting with proposition development and coordinating with subject matter experts across the bank to deliver solutions.
4. Engaging with digital technologies and solutions to enhance client service.
Essential Skills:
* Exceptional relationship management skills and experience handling private client needs, with analytical reasoning and judgment.
* A solid understanding of client needs, market trends, and investments, with an interest in global market developments.
* Experience in risk control and monitoring within a client portfolio, with a focus on banking, credit, and investments.
* Ability to influence and build effective partnerships internally and externally to drive performance.
Preferred Skills:
* Irish Qualified Financial Advisor (QFA) or Accredited Product Advisor (APA) designation, or studying towards these, with a good grasp of digital landscape.
* Fluency in English; knowledge of other European languages is advantageous.
* Business development skills, investment interest, and awareness of AML and KYC regulations.
This role is deemed a Certified role under the PRA & UK Financial Conduct Authority regulations and may require the holder to meet specific regulatory qualifications.
Purpose of the role: To provide exceptional customer service by resolving complex customer needs and requests.
Accountabilities include:
* Providing customer service via chat, email, and phone.
* Resolving complex customer needs with personalized solutions.
* Collaborating across teams to improve customer care processes.
* Identifying improvement areas and providing feedback and coaching.
* Developing and implementing customer care procedures to mitigate risks.
* Resolving inquiries related to bank products and services.
* Creating reports on customer care performance and communicating findings to stakeholders.
* Implementing best practices based on industry trends to enhance customer service.
Assistant Vice President Expectations:
* Consulting on complex issues and advising on escalated matters.
* Mitigating risks and developing policies to support governance.
* Managing risks and strengthening controls.
* Engaging in complex data analysis and communicating complex information effectively.
* Influencing stakeholders to achieve outcomes.
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