OverviewMy client is seeking an experienced Enterprise Service Design Architect to lead the design, governance, and continuous improvement of IT services across a large, complex, semi-state environment.This is a strategic, cross-functional role responsible for ensuring IT services are secure, scalable, cost-effective, and aligned with both business and regulatory requirements. You’ll work closely with teams across Architecture, Cybersecurity, Service Management, and Project Delivery—supporting service design across greenfield and existing environments.Key ResponsibilitiesLead design of IT services including SLAs, support models, and transition plansEnsure alignment with ITIL, NIST, NIS2 and integration with ServiceNowOwn service transition across projects using Prince2 methodologyQualifications5+ years in IT Service Management, with 2+ years in a senior or lead roleStrong experience in service architecture and frameworks (ITIL v4, NIST, NIS2)Proficiency with ServiceNow, CMDB, service cataloguesBroad understanding across IT infrastructure, cybersecurity, cloud, and SAPExcellent stakeholder and communication skillsITIL v4 MP or SL, TOGAF, ISO 20000, COBITExperience within Irish semi-state or public sectorContactFor more information, please contact Ian Donnelly at i.donnelly@masonalexander.ieLocationDublin, County Dublin, IrelandSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesTransportation, Logistics and Storage
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