We are seeking an experienced and skilled professional to fill the role of Assistant Reception Manager.
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* The successful candidate will be responsible for providing exceptional guest experiences through excellent customer service, ensuring every guest feels valued, safe, and at home.
* They will assist the management team in driving positive results, maximizing in-house selling, and encouraging other staff members to do the same.
* Liaising with accounts and reservations, they will understand and carry out reservation procedures to company standards.
* Developing and motivating front office staff, they will conduct one-to-one reviews, job chats, and appraisals.
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Key Responsibilities
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* Ensuring consistent quality of customer service, providing guests with a memorable stay.
* Supporting team members on a daily basis with any queries and issues that may arise.
* Assisting the management team to drive and deliver positive results.
* To assist the Reception Manager with all responsibilities of the front office department.
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Requirements
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* Previous experience in a similar role in a 3 or 4 star hotel is preferred.
* Valid work permit for a minimum of 12 months is required.
* Working knowledge of HotSoft or similar hotel software is an advantage.
* Professionalism and competency abilities in terms of operational/technical skills.
* Efficiency in controlling departmental labour costs and in team development.
* Problem solving, leadership, and excellent customer service skills as well as punctuality in all aspects of work duties.
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Benefits
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* Discounts across entire resort.
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
* Bike to Work scheme.
* Employee Assistance Programme and PRSA Scheme.
* Continuous training and development.
">Kilkea Castle is an equal opportunities employer.