Insurance Manager
About the Role
We are seeking an experienced Team Lead to manage and inspire the Client Services Personal Lines team. The ideal candidate will bring excellent communication skills, a positive attitude, and the ability to lead with confidence while delivering outstanding service to clients.
Key Responsibilities:
* Lead, manage, and motivate a growing team, ensuring performance and morale remain high.
* Implement a digital-first approach, identifying smarter ways of working to enhance the customer journey.
* Conduct regular one-to-one meetings, implement development plans, and identify training needs.
* Collaborate across teams to ensure operational efficiency.
* Monitor team performance, report progress, and ensure compliance with company and regulatory standards.
Requirements
* APA qualification with a commitment to ongoing professional development.
* Minimum of 2 years' experience in Personal Lines, with leadership or supervisory experience a strong advantage.
* Excellent leadership, communication, and organizational skills.
* A can-do attitude with the ability to adapt to change and prioritize workloads effectively.
* A structured approach to managing time and resources, both for yourself and your team.
* Passion for delivering exceptional customer service and fostering a positive team culture.
About Us
This is an excellent opportunity to lead a talented team in a growing, fast-paced environment where innovation and collaboration are valued. You will play a key role in delivering a first-class client experience while driving continuous improvement and positive change within the business.