The Powerscourt Hotel, Resort & Spa is currently recruiting for a Reservations Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Reservations team. This role offers a competitive Salary and ongoing training.
**Accommodation Available**
About Powerscourt Hotel Resort & Spa:
Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel's throughout Ireland and operate under the Marriott International, Autograph Collection.
About the Role:
* As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
* You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
* Main Tasks or key responsibilities: Orchestrate and/or prepare the arrival of guests.
* Handle all guest opportunities by following the guidelines and ensuring guest satisfaction. Energize the Guest Relations process in daily contact with other departments.
* Review preferences to ensure they are actionable prior to entering the hotel systems.
* Knowledge of Opera, Open Table, MARSHA would be desirable.
* Maintain telephone etiquette and verbiage standards.
* Maintain complete knowledge of:All hotel facilities/services, hours of operation
* All guest room layouts, bed types, décor, appointments and locations
* Availability for any given day
* Restricted dates
* All packages and promotions
* Specific arrangements between hotel and travel agencies
* Entertainment/special events scheduled in the hotel
* Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
* Process all reservation requests, changes and cancellations received by phone, fax, mail, and internally.
* Monitor and maintain waitlists daily.
* Compile and maintain information for daily/weekly/monthly reports.
* Complete the departmental checklist.
* Successful completion of the training/certification process.
* Maintain complete knowledge and proper working condition of daily hotel operations.
* Review future reservations check for duplicate bookings, cancellations and special requests.
* Communicate necessary errors or needed updates on the hotels website.
* The ideal candidate will possess:
* Excellent command of the English Language, both written and oral.
* At least one years' experience working within a Hotel's Reservations or Reception department.
* Ability to focus and multitask, to use time efficiently; prioritise and organise work.
* Ability to work well under pressure
* Ability to input and access data in software applications (Opera PMS, Open Table, MARSHA, etc).
* Ability to work cohesively with other departments and other team members.
* Ability to work flexible hours, including weekends, holidays and evenings.
* Ability to convey a professional image and personality exuding confidence and leadership skills.
* Ability to interact and engage with all guests in a pleasant manner.
* Ability to sell the property's features.
* Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
* Ability to provide clear and pleasant telephone communication in English with proper grammar.
Why join our team:
* Competitive Salary
* 5 days sick leave pay per year
* Additional leave in line with service after two years of service
* Monthly contribution towards employee's Health and Wellbeing after two years of service
* Complimentary employee bus service to and from Bray Dart station daily
* Learning and Development with opportunities for career progression
* Employee Hotel Discounts for Marriott and MHL hotels.
* Complimentary Car Parking
* Meals while on duty
* Employee Recognition Awards
* Uniform provided and laundered
You will be contacted within 5 working days should your application be brought to the next stage of the recruitment process.
Job Type: Full-time
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
* Sick pay
* Wellness program
Work authorisation:
* Ireland (required)
Work Location: In person