**Community Support Specialist**
We are seeking a highly skilled Community Support Specialist to join our team. In this role, you will play a key part in assisting our clients' communities and resolving inquiries efficiently and effectively.
Main Responsibilities:
* Assist clients' communities by responding to inquiries and resolving issues in a timely and empathetic manner.
* Stay up-to-date on client products and community standards to provide accurate and informed support.
* Making well-balanced decisions and acting as an effective advocate for the community.
* Utilize strong interpersonal skills, verbal and written communication skills, and empathy to build trust with clients.
* Display a strong bias towards doing what is right and taking ownership of issues reported on the client's platform.
* Investigate and resolve user inquiries with high quality, speed, and accuracy.
* Use market-specific knowledge, signals, and insights to identify scalable solutions to improve community support.
* Analyze data to develop ways to enhance the overall user experience on the site.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Review reported content within agreed turnaround times and maintain high standards of quality.
* Identify inefficiencies in workflows and suggest improvements.
* Recognize trends and patterns and escalate issues outside company policy to the global team.
Duties and Responsibilities:
* Show strong personal resilience and adaptability in a fast-paced environment.
* Highly adaptable and able to approach challenges positively.
* Makes sound decisions and solves problems effectively.
* Effective time management and prioritization skills.
* Able to work collaboratively as part of a team.
* Able to consistently meet Key Performance Indicators (KPIs) on time.
Essential Competencies:
* Proficient in German and English.
* Cultural understanding of the market.
* Preferably experienced working in an office environment.
* Extremely reliable, consistent, and hard-working.
* Passionate about ensuring a positive, safe user experience.
* Flexible in working in a fast-paced environment with different projects.
* Able to learn new information quickly.
* Eligible to work in Ireland full-time.
Benefits and Perks:
* Health Insurance
* 25 days Annual Leave
* Extensive Training & Development
* Access to Wellness Programs
* Tax Saver Travel Card
* Bike to Work Scheme
About Us:
We champion diversity and equality, fostering an inclusive environment that celebrates the diverse backgrounds, skills, and experiences of our team members. We recognize the collective strength found in our team and strive to create a workplace culture that is anchored in creativity and mutual respect.