I'm currently working with a leading telecommunications company in Waterford that is hiring a Credit Management Representative. This is a 12-month contract and offers a hybrid working model.
This role is responsible for managing the invoice collection process, using strong analytical skills to oversee a wide range of client portfolios.
Responsibilities:
1. Proactively contact customers via phone and other tools to ensure timely invoice payments and prevent overdue accounts.
2. Deliver exceptional customer relationship management across a diverse portfolio.
3. Build and maintain professional relationships with internal teams and external clients.
4. Accurately record and escalate disputes in accordance with the company's escalation policy.
5. Provide prompt remittance details to the Cash Applications Team.
6. Ensure all collections processes align with company policies and procedures.
7. Generate debtor statements for Account Managers overseeing managed accounts.
8. Send monthly customer statements based on client requests.
9. Issue daily lists of unpaid accounts for disconnection to the Team Leader.
10. Achieve weekly/monthly collections targets and service level agreements (SLAs)
Requirements:
11. Minimum 1 year of experience in collections, accounts payable, customer service, or sales.
12. Excellent verbal and written communication skills with strong telephone etiquette.
13. Proficient in Microsoft Office.
14. Ability to build and maintain strong working relationships.
Apply Now
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