Join to apply for the Treatment Plan Coordinator role at Truly
Who We Are
Truly Dental is a modern and fast‑growing network of dental clinics across Ireland, committed to redefining dental care through innovation, compassion, and excellence. Our purpose is simple: to make high‑quality, patient‑centered dental care accessible and enjoyable for everyone.
Fast Facts
* 10+ clinics across Ireland, including Dublin City, Citywest, and North Dublin.
* 80+ dental professionals and specialists offering comprehensive care.
* Thousands of patients served monthly, with an outstanding satisfaction rate.
* Award‑winning dental group recognized for clinical excellence and innovation.
Purpose of the Role
As a Treatment Plan Coordinator, you will play a pivotal role in guiding patients through their smile journey, from first contact to treatment decision. You'll serve as the key liaison between patients and clinicians, ensuring each patient feels informed, supported, and confident in choosing their ideal treatment plan.
This role blends sales, empathy, and coordination to deliver high‑value outcomes for both patients and the Truly Dental team.
Key Responsibilities
* Conduct pre‑assessment consultations with patients to understand their needs, goals, and concerns.
* Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.
* Guide patients through the decision‑making process and help secure high‑value treatment plans.
* Maintain accurate patient records and handover notes for clinicians.
* Collaborate closely with dentists and clinic teams to ensure seamless care continuity.
* Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.
* Track KPIs, report progress, and share insights to improve the sales and conversion process.
* Deliver an exceptional patient experience that reflects Truly Dental's care philosophy.
Requirements: Education
* Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.
* Additional training in customer experience or treatment coordination is an advantage.
Requirements: Experience
* Experience in a patient‑facing or consultative sales role (ideally within dental, medical, aesthetic, or wellness sectors) or career achievements with demonstrable skills that meet our requirements.
* Proven record of achieving or exceeding sales or treatment plan conversion targets.
* Experience in customer relationship management and KPI tracking.
Knowledge and Skills
* Strong communication and listening skills; ability to build trust quickly.
* Understanding of dental or aesthetic treatment processes (preferred).
* Comfortable discussing pricing, finance options, and patient concerns.
* Fluent in English (spoken and written).
* Proficient with CRM tools and digital reporting systems.
Core Competencies
* Empathy and active listening
* Sales orientation and goal achievement
* Organization and attention to detail
* Emotional intelligence and adaptability
* Professionalism and discretion
What We Offer
* Competitive base salary with commission and bonus plan.
* Flexible 40‑hour work week with potential for overtime.
* Opportunities for career development and internal mobility.
* Free dental treatment for employees.
* Work within a growing, innovative, and patient‑centered company that invests in your success.
Additional Details
* Contract type: Permanent, Full‑time
* Location: Dublin (flexible across multiple clinics)
* Working model: On‑site (clinic‑based)
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