What is the opportunity? We are seeking to recruit experienced, ambitious and self-motivated Mortgage Specialists to support our customers to thrive in their goal to have their dream home. Successful candidates will be provided with the opportunity to develop their mortgage knowledge and skills. In this position, you will: Be part of a workplace that places a high emphasis on customer needs, unity within the team, adaptability, and responsibility. Cultivate positive relationships and networks with colleagues in the branch network and wider retail to drive the channel integration agenda. Display a solid customer service ethos by ensuring the delivery of an outstanding service while meeting customer goals. Positively support the successful implementation of any change initiatives. Guiding clients through the mortgage process with confidence and care. Staying on top of compliance with our systems and support behind you. Sharing knowledge, learning continuously, and contributing to team goals. What will make you stand out? We are looking for a self-motivated, hardworking individual with a record of sales experience. An individual that exhibits the passion to adapt quickly in a changing environment and that exemplifies the importance of working together on a team will excel in this role! You will require strong communication and an ability to follow through on customers queries while having a strong understanding of mortgage segments and experience in the mortgage/lending market. A good fit for our teams are those that show strong customer centricity, risk awareness, and are self-motivated. You must be flexible and comfortable working across different teams as business needs envolve. Essential Qualifications QFA preferred, but applicants with APA Loans, Regulations, and Savings & Investments also considered. More about the team Home Buying sits within Retail Ireland who play an integral part in the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning. Direct Mortgages is a Business Unit within Home Buying. We are responsible for the delivery of Mortgages via inbound/outbound phone lines and online applications. Our Direct Mortgage specialist team is made up of hard working and driven people. After initial training this is a hybrid role, based primarily at Tallaght or Kilkenny. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home