Office Manager - ICT Department
Job Purpose:
The Office Manager for the ICT Department is responsible for ensuring the efficient operation of the department\'s facilities, supporting project coordination, managing assets, and ensuring adherence to health and safety standards. The ideal candidate will bring strong IT expertise, vendor management experience, and a proactive approach to problem-solving and process improvement.
Key Responsibilities
* Facilities Coordination: Oversee the day-to-day office operations and support ICT staff in facilities-related needs.
* Space Planning & Office Moves: Plan and execute departmental moves, refurbishments, and workspace reconfigurations in alignment with organizational needs.
* Budget Monitoring: Assist in monitoring departmental expenditure and provide regular budget tracking reports.
* Health & Safety Compliance: Ensure the ICT office environment complies with all relevant health and safety legislation and internal policies.
* IT Proficiency: Utilize expert-level skills in Microsoft Office 365 to support documentation, reporting, scheduling, and internal communications.
* Vendor and Contract Management: Manage contracts and relationships with third-party suppliers, ensuring services are delivered according to agreed SLAs.
* Project Coordination: Support ICT project delivery through scheduling, tracking deliverables, and communicating with stakeholders.
* Asset Management: Maintain accurate records of ICT equipment using property management software; ensure tracking and reporting of assets is up to date.
* Reporting: Prepare and maintain departmental reports and dashboards on budgets, assets, and vendor performance.
Required Skills & Qualifications
* Proven experience in an office management or operations coordination role, ideally within an ICT or technology department.
* Expert-level proficiency in Microsoft Office 365 (Excel, Outlook, Word, SharePoint, Teams).
* ITIL V3 certification is required.
* Strong organizational and multitasking skills.
* Experience in contract and vendor management.
* Knowledge of property management software and asset tracking systems.
* Familiarity with health and safety regulations in the workplace.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a multidisciplinary team.
* Strong attention to detail with a proactive approach to problem-solving.
* Previous experience in a public sector or large enterprise ICT environment.
* Project management certification (e.g., Prince2 Foundation, PMP) is a plus.
* Familiarity with facilities management tools or CAFM systems.
Seniorities
* Mid-Senior level
Employment Type
* Contract
Job Function
* Information Technology
Industries
* Desktop Computing Software Products and Information Services
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