Regional Operations Manager Job Description
The ideal candidate for this role will be responsible for the overall coordination, operational management and business development of our client's services team on various customer sites throughout Ireland.
Key responsibilities include managing site services health & safety, training & compliance, and line management of on-site teams of Material Handlers, Lab associates and Site Managers. Additionally, you will ensure qualitative performance management processes by setting and reviewing KPI metrics and ensuring adherence to customers' SLAs and service development on their customer sites.
* Manage, mentor and motivate teams to successfully perform their duties and meet/exceed goals and regional objectives.
* Provide hands-on operational support through regular site visits and manage HR-related activities such as resource planning, sickness and absence, appraisals, recruitment and training.
* Coordinate issues as they arise and take corrective actions to ensure business continuity.
* Promote our on-site services to customers and support the sales team at the enquiry stage or with bids and tender process at contract renewal stage.
* Develop and maintain site SOPs, risk assessments, site audit schedules and become the main point of liaison between our client and each customer.
* Manage budgeting activity and take responsibility for BOM reviews with customers, reviewing consumption and inventory metrics and monitoring slow moving or provisional stock.
Required Skills and Qualifications
* Previous solid experience in managing teams in an operational environment, particularly in warehouse or inventory management, business development or customer service.
* Experience working in a scientific warehouse/materials handling operation or having a scientific educational background is desirable.
* IT savvy: Excellent IT skills, proficiency with Microsoft Excel and PowerPoint is highly desirable.
* Analytical skills: Proficient in data capture, analysis and reporting using various IT software systems.
* Strong communication skills for internal and external stakeholders management at varying levels of seniority.
* Previous experience completing SOPs, SOWs, SLA and risk assessments is desirable.
Benefits
This is a full-time permanent contract with a competitive salary package including a company car, bonus and other advantages. You will have the opportunity to work from home but must be prepared to do weekly customer visits and have the opportunity to grow and develop in your role.
Others
Full, clean driver's license is required. Leaving cert and strong people management experience or 3rd level qualification with operations experience are preferred.