We are seeking an Administrator to join our clients team and play a key role in supporting their operations.
In this position, you will act as a central point of contact for customers, handling queries related to products, orders, and deliveries, while also providing valuable support to our sales representatives, accounts, and purchasing teams.
The ideal candidate will be goal-driven, highly organised, and knowledgeable in customer service best practices.
If you thrive in a collaborative environment and enjoy bringing structure and efficiency to a team, wed love to hear from you.
Responsibilities To work off your own initiative as well as taking incoming/outgoing calls and managing email correspondence in the office.
Provide customer support - Process orders, answer queries, investigate shortages and damage claims.
Review on hold sales orders and action as appropriate.
Provide administration support to sales representatives.
Administration support for Master Accounts including submission of new line forms and other product information requests and monthly reports.
Provide some administration support to Despatch department.
Provide some administration support to Purchasing department.
Communicate important feedback from customers internally Stay up-to-date with new products and features Other general office administration tasks as required.
Requirements and skills Proven work experience as a Sales administrator or Sales support agent Hands on experience with CRM software and MS Office (MS Excel in particular) Excellent organizational and multitasking skills A team player with high level of dedication Ability to work under strict deadlines Skills: Office Admin Office Support Administrator Admin Duties