We are looking for a
Support Engineer with strong pharma domain experience
to provide technical support, troubleshoot issues, and ensure smooth operation of IT systems within regulated environments. The role involves working closely with R&D, QA, and manufacturing teams to maintain compliance and deliver high-quality support.
Key Responsibilities:
* Provide L1/L2 IT support across pharma applications, lab systems, and devices.
* Troubleshoot incidents, perform root cause analysis, and escalate where required.
* Ensure systems adhere to GxP, FDA, and other regulatory guidelines.
* Collaborate with cross-functional pharma/IT teams to resolve technical issues.
* Document procedures, support logs, and compliance reports.
Must Have Skills:
* Pharma/Healthcare domain Experience
* Hands-on experience in IT support (Windows, O365, Networking, Ticketing tools).
* Knowledge of lab systems (e.g., LIMS, CDS) is a strong plus.
* Strong problem-solving and communication skills.