BackgroundVolkswagen Financial Services Ireland (VWFSI) has been providing innovative and market leading car finance solutions to people all over Ireland since 2008. With a wide variety of finance, leasing and servicing options, our aim is to support the sales of our Volkswagen Group Brand Partners. With over 120 dealers and over 70,000 customers, Volkswagen Financial Services Ireland has quickly become the largest car finance provider in Ireland.Key ResponsibilitiesLead the day-to-day workflow activities of the Leasing Operations Team to ensure efficient processing of all customer and business partner requirementsMonitor and report on performance to ensure Leasing Operations activities are carried out within agreed service levelsDevelop and lead individuals through performance reviews and appraisalsManage, motivate, and lead the team, ensuring open communication channelsIdentify training requirements and develop training plans for team membersContinuously review and improve policy and procedural documentation to maintain high levels of customer/business partner service while ensuring a strong control environmentApply required controls through comprehensive knowledge and understanding of relevant regulatory requirementsAct as an escalation point for customer and business partner issuesBuild and manage effective relationships with internal and external customers and business partnersProvide and present regular performance updates to the Head of OperationsSupport key IT and project deliveries, including IT deployments as requiredPerform core operational tasks as needed to meet team objectivesManage the day-to-day Fleet and Leasing portfolio, including seasonal Operational RAC requirementskey Skills, Experience and RequirementsDegree in Business or Finance-related discipline preferredQFA/APA qualification preferredDemonstrable experience leading a Leasing Operations business function in a similar environment, with performance management and review experienceExcellent organisational and administrative skillsEffective communication skills and attention to detailStrong collaborative ethos and ability to motivate and manage a teamCapable of managing workflow and providing direction under pressure in a high-volume environmentStrong interpersonal and relationship management skillsDeadline-driven with the ability to work on own initiativeInnovative with proven problem-solving abilitiesProfessional presence, capable of representing the business to third partieTerms and ConditionsA competitive remuneration package commensurate with experience and qualification level will be offered to the successful candidate.How to Apply?Please apply by emailing a CV and a short cover letter to or apply online at What are the benefits?Competitive RenumerationIncome ProtectionBonusPotential to earn an annual bonus based partly on individual's personal contribution and partly on the company's overall results.Access to ProductsEmployee discounts on the group brands or Employee Car Ownership (ECO) Scheme and Car Insurance Scheme.Annual LeaveWe offer 24 days annual leave with increments every 3 years of service to 27 days.Pension Scheme(Irish Life)Private Medical Insurance(VHI or Irish Life Health)Life Assurance Cover