Job Title: Quality Assurance Officer
Reports To: Quality Manager
Location: Based in Swords
Job Type: Full-Time
About Us InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.
Job Summary
A Quality Assurance Officer (QAO) in InisCare plays a crucial role in ensuring that healthcare services meet the highest standards of quality and safety. This is achieved by conducting quarterly reviews, updating Care Plans and Risk Assessments as necessary, and addressing escalated complaints as needed.
Responsibilities
* Conduct regular quality assurance home visits and phone calls with customers. Manage systems for collecting and analysing customer feedback to drive continuous improvement in service delivery.
* Train the new supervisors in developing care plans and organising Customer reviews
* Update care plans and risk assessments.
* Oversee and monitor the incident and complaint log and compile regular reports for stakeholders that highlight trends and concerns.
* Hold monthly meetings with each branch manager and coordinators to review incidents and complaints.
* Attend & organise the monthly clinical governance meeting
* Prepare the clinical governance monthly report in a timely fashion.
* Address escalated customer complaints in a timely manner, ensuring all stakeholders are informed of the outcomes.
* Compliance and Standards: Ensure healthcare Branches comply with national and international quality standards and regulations, such as those set by the Health Information and Quality Authority (HIQA) and the Health Service Executive (HSE) Tender.
* Auditing and Monitoring: Conduct regular audits and inspections of Branches to ensure compliance with quality standards.
* Risk Management: Identify and assess potential risks to customer safety and develop strategies to mitigate these risks.
* Data Analysis and Reporting: Analyse data related to quality metrics and outcomes and prepare detailed reports for senior management.
* Continuous Improvement: Promote a culture of continuous improvement by implementing best practices and innovative solutions to enhance healthcare quality for customer and employees.
Skills:
* Extensive knowledge of home care, and the roles and responsibilities of a Care Assistant
* Ability to manage conflict, and work to seek conflict resolution
* Ability to understand and complete care plans and risk assessments to a high standard
* Ability to work off their own initiative
* Friendly and personable demeanour
Qualifications:
* QQI level 5 or equivalent – Essential
* Microsoft Office Suite & PC Skills– Essential
Experience:
* Work Experience: 5-7 years in a health care setting - Essential
* Skills: Strong attention to detail, proficiency PC skills are a requirement - Essential
* Leadership - Essential
Benefits:
* Competitive salary starting
* Mileage paid at €0.44 per km or use of a company vehicle
* Refer-a-Friend Program – €150.00 per referral
* Career Progression Plan, guidance and support
* Ongoing training and professional development opportunities including QQI Level courses & CPR Training
* Supportive work environment with a focus on employee well-being
* Opportunity to make a meaningful difference in the lives of customers
Hours of work:
* 9am to 5pm Monday to Friday
* Additional hours may be required outside of the standard Monday to Friday schedule, as needed.
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