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Customer service manager

Donegal
beBeeSales
Customer service manager
Posted: 14 August
Offer description

Role Overview:

">Sales Advisor Job Description

This role is for a highly motivated and results-driven Sales Advisor who will be responsible for delivering sales of Personal Lines, Agri and Commercial Business. The ideal candidate will have excellent communication and organizational skills, with the ability to work flexibly within the Sales Office and participate in various office tasks.

Key Responsibilities:
* Proactively achieve individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business.
* Deal with customer queries and refer unresolved/technical queries to the relevant personnel.
* Ensure all systems and procedures as laid down by the Company are complied with.
* Accrue and maintain comprehensive up-to-date knowledge and information of the Companys commercial product range and compliance requirements.
* Complete relevant industry qualifications and CPD hours as appropriate.
* Work flexibly within the Sales Office and participate in various office tasks which may include going to the Mart.
* Provide relief to other Sales Offices in the region, as required.
* Develop mutually beneficial working relationships and work closely with the local FBD Life and Pension Financial Advisor, to continuously enhance the overall FBD Group service delivery to customers.
* Participate in account management initiatives for Commercial and Agri business.
* Partake in on-going renewal follow ups/revisions; identifying sales opportunities, cover/rate improvements, as appropriate.
* Assist customers at the initial notification of claims stage, in line with company procedures.
* Take responsibility for individual outstanding debit/premium collections.


Required Skills and Qualifications:
Leaving Certificate or equivalent and/or a relevant third level qualification. Qualified to Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired however assistance will be given to obtain this qualification within the timeframes outlined by the Central Bank of Ireland. Proficient in Microsoft Office Suite and previous insurance/financial services experience would be advantageous. Proactive / energetic approach / positive outlook and Customer focused Excellent communication and organisational skills. Develop and maintain customer relationships Ambitious Target driven & results orientated Problem solving Meet regulatory requirements as described in the Minimum Competency Code and Fitness and Probity Standards

Benefits:
Bonus Health Plan Paid Holidays Pension


About Us:


FBD is an inclusive Equal Opportunity employer that considers applicantsirrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.

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