One of Ireland's leading financial institutions is hiring Customer Care Advisors. This is a fantastic opportunity for those wishing to start a career in the financial world.
Full training is provided when starting the role.
Responsibilities:
* Provide excellent customer service while being understanding of the customers' needs and digital capabilities in a timely manner.
* Using your product knowledge to help customers solve any issues they are facing.
* Keeping yourself informed about business and product developments.
* Supporting the team and maintaining agreed KPIs and achieving targets.
* Managing a database effectively through accurate and efficient data entry.
* Ensure data protection and confidentiality regulations are rigorously followed.
The ideal candidate:
* Prior experience in customer service.
* Excellent communication skills, both verbal and written.
* A high level of precision and attention to detail are required.
* Have a passion for continuous self-development and learning.
* Strong computer abilities (Word and Excel) are required.
* Demonstrated ability to deal with and solve problems effectively.
* Ability to operate successfully both independently and as part of a group.
Benefits:
* Staff banking and preferential rates on certain products.
* Employer Pension contribution - opportunity to earn up to 16% of your basic salary in employer contributions.
* Education and professional development support.
* Time off benefits including fully paid maternity leave, adoptive leave, paternity leave, force majeure leave & carer's leave.
* Life Assurance - benefit of 4 times your annual salary, in addition to a dependent's pension.
* Cycle to Work scheme.
* Holiday fund to allow saving throughout the year.
* Employee Assistance Programme - free confidential service available 24/7 which can be used by the employee and their family.
* Employee Discounts on hundreds of well-known brands, companies and learning courses.
* Free annual health screening and discounts for eye tests.
Morgan McKinley is acting as an Employment Agency.
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