The Company
Ohshima Ireland is currently seeking an experienced Customer Service Analyst to join our growing team based in our Dublin HQ. This organisation has worldwide expertise but also a local presence within their specialised field.
This will be a key, front office, commercial role in the in company and requires someone coming from a fast-paced environment background. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity in an excellent organisation to grow and progress your career.
The Role
* To host customer conference calls, emails, and meetings both off-site and on-site
* To manage the customer order books both in terms of the customer portal and the Ohshima ERP system
* To manage the information flow between the customer and the internal department through appropriate/relevant media formats
* To process identified reports including on-time delivery, forecasting and sales v forecast
* To report and monitor on key performance indicators for the Customer Service Department
* To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
* To participate in the ECN process including the liaising with customers on ECN's
* To help manage the "Hub" system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution
* Identify improvement areas with the Customer Service function and work to implement same
* Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld
* As part of this role there may be a requirement to travel nationally and internationally
* Any other relevant duties as deemed necessary by Dept. head
Requirements
* 3rd level degree in business or data-related or similar
* Minimum 2 years experience in similar role required
* Ability to multitask and juggle several responsibilities simultaneously
* Strong written and verbal communication skills
* High proficiency in Microsoft office (specifically excel)
* Good attention to detail and organizational skills
* Proficiency with common customer success and customer relationship management software, such as customer-specific portals ERP systems