Technical Program Manager, Global Network Delivery
Google Dublin, Ireland
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Bachelor's degree in a technical field, or equivalent practical experience.
2 years of experience in program or project management.
Experience with program or portfolio management, communication management, and stakeholder management.
Preferred qualifications
Experience with data center networking/infrastructure, planning, execution in new product introduction, process improvement.
Experience with change management, and managing projects and initiatives.
Experience with co-location and data center operations.
Experience within organizational settings (e.g., PMO, geographic dispersion, etc.).
Familiarity with supply chain and logistics concepts.
Excellent investigative, quantitative and presentation skills.
About the job
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse‑fighting and user‑trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers worldwide in over 40 languages.
Responsibilities
Lead the design of current‑state and future‑state process maps (value‑stream maps, swimlanes) to identify bottlenecks in the technical delivery workflow.
Define and maintain the operating procedures, playbooks, and Standard Operating Procedures (SOPs) required to ensure consistent, defect‑free execution across the network delivery chain.
Define, track, and iterate on performance metrics, including lead time, throughput, SLA adherence, and rework rates.
Facilitate workshops to collect pain points from cross‑functional teams and lead the communication strategy to drive the adoption of new process changes.
Manage relationships with cross‑functional stakeholders to move work forward, creating forward‑looking solutions and aligning on outcomes that address local priorities and challenges.
Google is proud to be an equal‑opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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