Posted: 42min ago
Offer description
Job Title: Professional Learning and Development Specialist
We are seeking a highly motivated and organised individual to join our team as a Professional Learning and Development Specialist.
Key Responsibilities:
* Training Coordination & Delivery Support
* Liaise with tutors, external organisations and family carers to ensure training needs are met.
* Set up in-person and online training sessions using Moodle, MS Teams and other platforms.
* Enrol learners onto online and face-to-face courses and manage related support groups.
* Maintain and manage course waiting lists.
General Administration:
* Manage incoming emails and calls, responding or directing queries as appropriate.
* Draft and send correspondence to training participants by email, post, and SMS.
* Photocopy and prepare training materials as required.
* Maintain stock levels of handouts, paperwork, and course materials.
* Order training supplies from approved vendors.
* Upload invoices to Salesforce for approval.
Event Support:
* Publicise learning and development events across various channels, including social media.
* Respond to requests from external organisations for training and maintain strong client relationships.
* Assist with the processing and distribution of training materials and certificates.
* Record attendance and collect learner feedback using agreed formats.
* Update training calendars, plans, and course documentation.
Training Data Management:
* Update and maintain accurate training records using Salesforce and internal systems.
* Audit data to ensure accuracy, consistency, and compliance.
* Create training event records in Salesforce and Outlook.
* Support continuous improvements in data management processes.
Moodle Learning Management System:
* Upload new users and create user accounts (including via bulk upload).
* Support the development and uploading of training content and resources where required.
Requirements:
Essential Skills & Experience:
* Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).
* Experience in a busy office environment, ideally within training, education, or HR.
* Excellent communication and interpersonal skills across all levels.
* Strong organisational and time-management abilities with the capacity to handle multiple tasks.
* High attention to detail and accuracy in managing records and data.
* Ability to maintain confidentiality and handle sensitive information appropriately.
Desirable Experience:
* Using Salesforce or another CRM.
* Familiarity with Moodle or other learning management systems.
* Previous experience supporting training administration.
Benefits:
* Excellent career progression opportunities.
