Nova (NASDAQ: NVMI)
is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1400 people in four R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
The Service team at Nova is looking for a
Technical Service Team Leader
to manage a team of service engineers and support our customer.
You'll be joining the
Global Business Group,
a competitive and familial environment. We work as a team, and individually, to drive the success of our business using our winning attitude
We simply do things differently. What about you?
What you will be doing
* Own and manage the Ireland account, ensuring installed base performance and achieving service business targets (including tool uptime, MTTR, MTBF).
* Lead and manage the service team: allocate resources, align daily plans with customer needs, identify skill gaps, plan training, and motivate the team to improve customer satisfaction.
* Perform approximately 70% hands-on technical work, including cleanroom activities.
* Handle Level 1 and Level 2 service escalations, collaborate with Service and Division teams for technical guidance, maintain smooth customer communication, and track progress to closure.
* Support Nova and end users under warranty and service agreements, plan new tool installations, and manage local inventory (warehouse and spare parts).
* Contribute to account-level service business strategy, drive value-added service products and upgrades, and share Best Known Methods (BKM) across sites globally.
Requirements
* 3–5 years of semiconductor cleanroom experience, ideally with team leadership responsibilities.
* Strong understanding of fab service requirements, procedures, and protocols, with proven ability to define and achieve customer satisfaction targets.
* Excellent interpersonal and communication skills for effective team and customer interaction.
* Ability to manage stressful situations and lead teams to overcome operational challenges.
* Willingness to travel approximately 15–20%.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance, you may contact us