Purpose & Impact On OrganizationContributes to meeting or exceeding store sales and KPI targets by:To undertake and control Store Operations Manual (SOM) administration duties for the Store.Managing and leading all operational processes within the store to provide effective and efficient back office operations.Key ResponsibilitiesHas a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based onsound financial judgmentUnderstands the behaviour and patterns of the store's operations.Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.Is a role model for" operational excellence", by utilizing the SOM and other enablersConsistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western EuropeEnsures all internal and external store visitors are managed professionally and confidently, utilizing all available resourcesActively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radioHas a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all timesMinimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce lossMaintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store ManagerEnsures stockroom standards best practice is maintained at all time ensures direct reports remain compliantIs aware of KPI targets and actively works to meet or exceed these by using all the resources available in the StoreTo ensure the accurate training and compliance of all SOM processes to the specified area to company standardComplies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and SafetyGuides and trains selected members of the store team on basic SOM processes and behavioursCollaborates productively and respectfully with team members to meet or exceed company goalsCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performanceLeads own team in their own areas by being an example of good practice for departments of responsibilityKey RelationshipsProfit ProtectionStore ManagementCustomersPeersKnowledge, Capabilities And ExperienceFine-tunes communication techniques to provide advanced level service to internal customersFlexibly adapts approach to accommodate the needs of multiple internal customers at the same timeDeals professionally with difficult internal customer situationsUses retail and commercial expertise to drive overall store complianceSupports teammates by actively helping to train and support.Is thorough and detail oriented in maintaining SOM standards(additions based on market needs)Minimum QualificationsHas minimum 12 months experience working as part of the retail operations environmentBasic numeracy and literacy and advanced verbal communication skills(additions based on market needs)adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.