11 month contract | Fully onsite, 5 days in Dublin
We are seeking a highly skilled and detail-oriented
Content Moderation and Quality Assurance Specialist
to join our client's team on a contract basis. The successful candidate will play a key role in training advanced AI systems for content moderation, ensuring the accuracy and consistency of moderation decisions, and managing quality assurance processes with vendor partners.
This role is ideal for someone passionate about online safety, content integrity, and quality assurance who wants to make a meaningful impact in a challenging but rewarding environment.
Key Responsibilities:
* Content Moderation Quality Assurance:
Review, evaluate, and audit content moderation decisions to ensure accuracy, consistency, and adherence to established policies.
* Golden Set Development:
Create and maintain reference sets of content for testing, benchmarking, and calibration of moderation performance.
* Vendor Calibration:
Partner with vendor teams to assess performance, identify gaps, and implement calibration plans to improve accuracy.
* Vendor Relationship Management:
Maintain effective working relationships with vendor partners by providing regular feedback, support, and performance metrics.
* Process Improvement:
Identify opportunities to refine moderation workflows, tools, and quality assurance processes, collaborating with internal stakeholders to implement changes.
* Data Analysis:
Analyze quality and performance data to detect patterns, trends, and areas for optimization.
* Cross-Functional Communication:
Work closely with operations, policy, and leadership teams to align on quality initiatives and drive improvements.
* Training & Development:
Stay current on evolving guidelines, policies, and best practices, and contribute to training initiatives.
Requirements:
* 4+ years of experience in content moderation, quality assurance, or a related field.
* Strong knowledge of content safety policies, guidelines, and escalation protocols.
* Excellent analytical, communication, and problem-solving skills.
* Demonstrated ability to work with accuracy and attention to detail in fast-paced environments.
* Experience collaborating with vendors or external partners preferred.
* Familiarity with data analysis and reporting tools is an advantage.
Nice to Have:
* Experience with content moderation platforms or AI-driven moderation tools.
* Knowledge of industry standards and best practices in content moderation and online safety.
* Professional certification in content moderation, trust & safety, or a related field.