Job description JOB TITLE : Import Operator DEPARTMENT : Operations REPORTS TO : Team Leader / Operations Manager JOB PURPOSE : To ensure that all Operational targets in relation to Service, Quality and Productivity are met at all times GENERAL RESPONSIBILITIES : · Ensuring customer orders are entered accurately in the system · End to end responsibility to ship and deliver to customer requirements · Where necessary selecting approved suppliers whilst considering cost and commercial viability · Producing sales and purchase invoices in a timely manner · Uploading of Documentation so fully visible in AXIS / myHillebrand to all Key Stakeholders within the Supply Chain · Accurately Recording Collection Times in FLOW to support Customer & Internal AXIS / myHillebrand Reports & KPIs · Maintain excellent lines of Communication with both Customers and Internal Stakeholders, ensuring they are fully updated with any delays that may impact the customer requested delivery date ADDITIONAL : RESPONSIBILITIES The above duties are not an exhaustive list. The jobholder may be required to undertake additional duties as the needs of the business dictate. MANAGERIAL : RESPONSIBILITIES None KEY CONTACTS : · Internal Staff · Customers · Suppliers · Hauliers SPECIAL WORKING : CONDITIONS · None PERFORMANCE : INDICATORS · As per objectives defined within My Talent World BUDGET RESPONSIBILITY · None COMPETENCIES FOR THE ROLE : ESSENTIAL DESIRABLE TECHNICAL SKILLS : · Freight Forwarding experience · Supply Chain experience · Experience with Irish Revenue & Customs documentation PERSONAL SKILLS : · Excellent planning and organisational skills · Excellent communication skills · Self-motivated and able to work without supervision · Experienced team player · Available to work under pressure · Enthusiastic and driven to achieve targets and objectives · Excellent customer service skills · Be able to forward plan and think outside the box LANGUAGE SKILLS : · Excellent verbal & written English COMPUTER SKILLS : · Good computer skills including Microsoft Excel, Outlook and Word · Knowledge of o AXIS o FLOW EDUCATION/QUALIFICATIONS · Good standard of general education PROFESSIONAL : EXPERIENCE / SKILLS · years' experience in Freight Forwarding APPRAISAL COMPETENCIES : · Quality of Work · Customer Service · Communication Skills · Team Player SUGGESTED TRAINING FOR THE ROLE · Company Induction · FLOW · AXIS · Customer Service · Communication Skills · Technical · Insurance