Brief DescriptionCerta Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request please email ciara.delaney@certaireland.ie.Main Purpose Of The RoleTo assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Depot Assistant will support Depot Supervisor in the day-to-day activities of the depot.Availability RequirementsThis role primarily requires availability for weekday evening and weekend shifts. However, there is a requirement to be flexible to cover other shifts as needed, so a degree of flexibility is appreciated.Key ResponsibilitiesComplete daily depot checks using the systems provided.Report near misses using the correct system.Report any safety concern to your supervisor.Ensure that you are compliant in wearing the correct PPE whilst out in the yard.SalesTaking Payment at the Depot for all Yard Sales.Placing domestic and bulk orders for customers over the phone and at the counter.Promote the sales of other products in the depot.Promote the Tesco Clubcard to customers paying for fuel.Promote HVO as an alternative to customers over the phone.Encouraging customers pay by credit card or COD for their domestic delivery.Customer ServiceBe customer obsessed always trying to exceed customers expectations.Promote Certa as a brand to customers.Ensure that all customers queries are dealt with in an appropriate time frame to their resolution.First point of contact on the phones ensuring all incoming calls are handled in an efficient manner.Maintaining good relations with existing customers.Checking customer pricing / customer balances while customers are on the phone.Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete.Administration & OtherAssisting the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.Carrying out end of shift procedures including cashing off yard sales to ensure all paperwork is completed correctly and accurately.Following end of day procedures including closing and locking up the yard while observing safety and security policiesTo complete ad hoc administration duties as required ensuring the smooth running of the depot.Treat customer both external and internal with dignity and respect.Embrace the Certa way culture in your daily tasks.Be open to suggest improvements to your supervisor.Be willing to accept feedback and learnings.Personal Attributes / Experience RequiredPrevious experience in a customer focused roleExperience of working in within a telesales environment is advantageous.Cash Handling experience is advantageous.IT skills – proficient in Microsoft Excel and TeamsResilient and capable of working well under pressure.Committed, enthusiastic and energeticA strong relationship builderA highly motivated self-starterDetail-oriented, focused on accuracy and attention to detail
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