Job Ref: ABB1109
Branch: Abbey Theatre Dublin
Location: Abbey Theatre, Dublin
Salary/Benefits: Competitive Salary
Contract type: Fixed Term
Hours: Full Time
Hours per week: 40
Posted date: 08/10/2025
Closing date: 31/10/2025
Overview:
This role will report to IT Application Support Manager and assist with the management, operation and support of the Tessitura CRM System, Microsoft 365, Company Intranet and other related integrated systems and databases at the Abbey Theatre.
The role will develop business processes that use these and other systems to enhance the daily experience and processes for both the Abbey Theatre's customers and staff.
It will also be responsible for day-to-day operations to ensure that all application systems are running efficiently and effectively, while also coordinating process improvements and system enhancements.
RESPONSIBILITIES:
Duties include but are not limited to:
System Administration Support
* Management and Administration of Microsoft 365, Tessitura CRM System, and other business applications.
* Maintenance and upgrades of Tessitura Software and related components (e.g. N-Scan, Dashboards, Report Server, Credit Card server, Seat Server).
* Provide technical support for staff using Microsoft 365, Tessitura Software and related components.
* Administration and maintenance of Microsoft SQL Server databases and servers.
* Communication with third party providers on escalated support requests and enhancement requests.
* Maintain and support integration of database systems including Tessitura Software integration with websites, other software and databases.
* Maintain and support Microsoft 365 business process applications such as Power Automate, MS Forms and Approvals.
* Proactively maintain data integrity by creating data entry standards and monitoring data auditing reports.
Project Management
* Coordinate communication between systems stakeholders within the organisation.
* Manage projects for development of processes that use and enhance systems at the Abbey Theatre.
* Training for staff on all aspects of Tessitura CRM System, Microsoft 365 and other relevant business applications.
* Providing guidance to staff and leadership regarding access and use of data.
* To drive and co-ordinate its inter-departmental use to maximum effect across the whole organisation of software systems such as Microsoft 365 and Tessitura CRM.
Reporting and Business Analysis
* Work closely with CRM System users to establish design and programming of custom reports and custom components.
* Use SQL queries to develop and enhance existing reports or to run ad-hoc reports as necessary.
* Provide Business Analysis support via SQL, Extractions, Reports and List Manager for strategic and ad hoc reporting requests for CRM System users.
* Work closely with internal departments to analyse and identify the business requirements and subsequent specification of new, or changes to existing business systems processes.
General
* Liaise with IT related stakeholders and budget holders to identify, develop and implement processes and products as required.
* Liaise with the Abbey IT vendors and outsourced solutions and proactively monitor and manage IT projects and support tickets as required.
* Advisory role to support other departments in relation to database technology selection, integration and data conversion.
* Undertake any other tasks as may be deemed reasonable and appropriate.
* There will be a requirement to be office based 1 day per week.
In this role the post holder is expected to display the following attributes and skills:
* Excellent time management.
* Strong organisational and logistical skills.
* Self-motivated with a proactive attitude and the ability to motivate others.
* Strong collaboration skills and understanding of the collaborative process.
* Excellent communication skills.
Please note:
* This is an onsite role with ocassional remote working options.
* Right to work in the EU is essential.
As Ireland's national theatre, the Abbey Theatre's ambition is to enrich the cultural lives of everyone with a curiosity for and interest in Irish theatre, stories, artists and culture. Courage and imagination are at the heart of our storytelling, while inclusivity, diversity and equality are at the core of our thinking. Led by Co-Director's Caitríona McLaughlin (Artistic Director) and Mark O'Brien (Executive Director), the Abbey Theatre celebrates both the rich canon of Irish dramatic writing and the potential of future generations of Irish theatre artists.
Our stories teach us what it is to belong, what it is to be excluded and to exclude. Artistically our programme is built on twin impulses, and around two questions: "who we were, and who are we now?" We interrogate our classical canon with an urgency about what makes it speak to this moment. On our stages we find and champion new voices and new ways of seeing, our purpose - to identify combinations of characters we are yet to meet, having conversations we are yet to hear.