About Us
AskArk is a GDPR-compliant AI platform built specifically for schools. We work with educational institutions across Ireland and the UK, providing educators with secure, privacy-first AI tools that help with lesson planning, student support, and school administration. Our team is small, focused, and genuinely committed to solving real problems in education.
The Role
We're looking for a Customer Success Manager to own the relationship between AskArk and our school customers. You'll be responsible for onboarding new schools, training staff (from leadership to teachers), providing technical support, and ensuring schools get real value from the platform. This is a hands-on role covering customer success, training, and support — you'll be the main point of contact for our customers.
Your responsibilities will include:
* Onboarding new schools and their staff onto AskArk
* Delivering training sessions (both remote and occasional in-school) and creating training materials for school users
* Providing technical support and troubleshooting platform issues
* Building and maintaining strong relationships with school contacts
* Proactively monitoring school health and adoption, identifying where support is needed
* Escalating technical issues to our development team when required
* Identifying opportunities for schools to expand their use of AskArk
* Occasional travel to schools for face-to-face training and relationship building
Who You Are
You have 3+ years of experience in customer success, customer support, or training — ideally in edtech or education sector roles, though relevant B2B SaaS experience is valuable. You're comfortable with technology, understand how schools operate (or can learn quickly), and genuinely enjoy helping people use software effectively. You communicate clearly with non-technical users, stay organized across multiple customer relationships, and take initiative to solve problems.
You're based in Ireland and available to work remotely with occasional travel to schools.
What We're Looking For
* Proven track record in customer success, support, or training roles
* Strong communication and training skills
* Ability to troubleshoot technical issues or know when to escalate
* Comfortable building relationships and managing multiple school contacts
* Proactive approach to identifying customer needs and adoption challenges
* Experience in education sector or edtech (preferred but not essential)
* Willingness to travel occasionally to schools for training and relationship building
What You'll Get
* The chance to directly impact how schools use AI in education
* A small team where your work matters and you have real influence
* Remote flexibility within Ireland with occasional school visits
* A role that covers the full customer lifecycle, not just support tickets
Job Type: Full-time
Pay: €39,000.00-€52,000.00 per year
Benefits:
* Company pension
* Work from home
Application question(s):
* Describe your experience supporting or training users on software platforms. What's an example of a complex feature you've had to explain to non-technical users?
* What experience do you have working in education or with schools? If none, what draws you to this sector?
* Have you delivered training to groups or created training materials? What was your approach?
* Are you comfortable with occasional travel to schools within Ireland? What would work for you logistically?
Work Location: Hybrid remote in Cork., CO. Cork