Job Purpose The role is responsible for the provision of quality Catering service in line with standards of Catering practice. As a key member of the frontline team, the Restaurant Team Leadwill demonstrate supervisory skills and facilitate effective communication with colleagues in the hospital. The position requires a collaborative approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives Job Background/Context Blackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities.The Catering Department provides a range of services across the hospital and is important in making a significant contribution, developing and maintaining best practice patient services. Key Responsibilities Operations Supervise the Unit/Team taking responsibility for the safe delivery and co-ordination of services. Contribute to the planning, development and monitoring of human and budget resource plans to ensure an effective and efficient service. Ensure that services are based on the latest research findings and constitute best practice. Monitor complaints and investigate complaints, taking corrective action as appropriate and review audit to ensure there are no re-occurrences. Ensure that all records are properly and accurately maintained. Ensure all equipment is maintained and serviced as appropriate. Communicate and develop effective relationships with Medical Consultants, Clinical Nurse Managers and other relevant hospital staff to ensure safe, efficient management of the Department. Identify opportunities for the development of services that will improve the service delivery. Liaise with the Head of Clinical & Nursing Services providing feedback on Department activity and issues, as required. Ensure that systems for the provision of services are satisfactory and that they are timely and economically utilised. In conjunction with the Manager, undertake an annual review of services including the preparation of an annual report. In consultation with staff continually monitor stock levels, suitability, usage and potential for savings. Advise the Head of Clinical & Nursing Services on alternative supplies and changes in practice which impact on costs. Provide advice to the Head of Clinical & Nursing Services on matters relating to the service Promote a patient/visitor centred culture of openness and responsiveness to positive and constructive patient/visitor feedback and ensuring patient/visitor dignity, respect and choice is maintained in their care. People Management Provide management and leadership for the team and ensure an effective learning environment taking an active part in the delivery of services as appropriate. Train staff to comply with HACCP, and infection control. And adhere to EHO requirements and respond to any feedback in timely manner Promote an environment that is conducive to the development of best practice, enhances staff retention and promotes good industrial relations. Maintain a high level of staff morale, promoting good communication, team spirit and job satisfaction among members of the multidisciplinary team.Strive to ensure that staff are accountable, responsible and have authority to practice and manage within their roles. Play a role in the recruitment and selection of staff for the service. Ensure that all new staff in the Department receive an adequate orientation and induction programme, have a clear understanding of their duties, responsibilities and standards of performance at all times. Ensure that the team are effectively supported with annual reviews and the development of personal development plans. Provide a duty roster that ensures resources are deployed effectively and efficiently to cope with fluctuations in workload, complexity, adequate skills mix, planned Department activity or staff absence difficulties. Comply with all HR system and policy requirements including recording of relevant data Establish a formal mechanism for communication among the team including schedules for staff meetings. Learning and Education In conjunction with the Manager, provide professional and personal development opportunities for all staff working with the relevant Learning and Education specialists to develop an appropriate programme of learning and education based on a planned (individual, department and organisation) training needs assessment. Maintain accurate records of all study leave and education resources used. Develop and implement an enhanced staff competence assessment relevant to the Department. In conjunction with the Manager, facilitate study days and leave for staff, in accordance with the HMC Study Leave Policy and within budgeted allowances. Quality Improvement and Risk Management Ensure that there is compliance with all relevant Hermitage Medical Clinic guidelines, policies, procedures and relevant legislation and regulatory requirements. This includes responsibility for dealing with regulatory or professional bodies and inspections. Encourage continuous review and evaluation of policies, guidelines and existing practices through regular audit programmes and review engaging with the multi-disciplinary team where required. Promote a culture of continuous quality improvement across the department involving the team in continuous improvement initiatives and encouraging innovation. Contribute to the setting and monitoring of core objectives, standards and key performance indicators for the service and monitor performance against these standards through internal and (where applicable) external audit. Participate in the requirements of the hospitals accreditation process. Participate in the requirements of the hospitals risk management programme. Promote the delivery of a high standard of care to all evidence-based practice and assist in the dissemination and implementation of research findings. Work with members of the Multidisciplinary team in devising Standard Operating Procedures for the development of the Unit. Provide clinical nursing leadership in proactively addressing ethical and quality of service issues with multidisciplinary team members and hospital management. Essential Criteria Knowledge / Experience 4 years Ward host/ restaurant experience Relevant qualification Knowledge of HACCP including good hygiene practices or Skills/ Competencies Supervisor skills IT skills Quality focused Flexible / Reliable Ability to work on own initiative Excellent interpersonal and communication skills Desireable Skills Knowledge / Experience HACCP Qualifications Leaving Certificate Previous hospital/healthcare experience Skills/ Competencies IT Skills This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested. Blackrock Health Hermitage Clinic is an Equal Opportunities Employer Skills: Resturant Team Lead Catering team lead catering team lead
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