Job Description: Content Reviewer
We are hiring a Content Reviewer for multiple languages to work with a Social Media giant.
Your Key Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Stay knowledgeable about clients' products and community standards.
* Use market-specific knowledge to find scalable solutions to improve support for our users.
* Analyse data to develop ways to improve the user experience.
* Recognise trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Skills & Competences:
* Strong personal resilience to operate in a pressured environment.
* Strong interpersonal skills, verbal and written communication skills, and empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Effective time management and prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent in Market language on a near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract:
Full-time, permanent position with Covalen.
Working Hours:
Day shift (9:00am to 5:30pm) OR Evening shift (6pm – 2am). Monday to Friday, occasionally weekends and bank holidays.
Requirements:
* Fully confident in dealing with sensitive content.
* Eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
What We Offer:
* A chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided.