Description
Job ID
AF9522-0618-1903
Position Classification
FT Administrator
Position Summary
Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception.
Essential Duties and Responsibilities
Supervising the Telecommunications
Monitor patient calls to assure patients are greeted in a friendly and professional manner.
Monitor patient calls to confirm patients are receiving accurate information.
Assure appointments are scheduled correctly with the provider and clinic.
Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market.
Ensure staff is following script when scheduling screening appointments.
Assure staff is following protocol for pre-registration and the patient information is accurate.
Supervising the Reception
Assure patients and visitors are greeted in a friendly and professional manner.
Assure patients of record are encouraged to use Kiosk for check-in.
Assure patients are receiving accurate information.
Assure staff is following protocol for new patient’s appointments.
Supervising Staff
Ensure staff is following the Dental Center attendance policy.
Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas.
Hire, train, discipline and dismiss staff as necessary.
Review and approve time cards.
Supervising Coordinators
Assure patients and visitors are greeted in a friendly and professional manner.
Assure patients appointments are scheduled accurately.
Assure patients calls are returned in a timely manner.
Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment.
Administrative Responsibilities
Assist with schedules (Graduate Clinics, Emergency, and Screening).
Medical consults for clinics (Graduate and Undergraduate Clinics).
Assist with the financial staff when needed.
Requirements
Minimum Qualifications
Education: A College Degree.
Experience: Five years to seven years (Equivalent combination of education and employment).
Knowledge, Skills, and Abilities
Thorough knowledge of dental procedures.
Organizational skills.
Previous supervisory experience.
Strong communication skills.
Strong Problem solving skills.
Ability to motivate and build a quality team.
Physical Requirements
Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).
Work Environment
Regular exposure to favorable conditions such as those found in a normal office.
Salary/Pay Information
Commensurate with Experience
Anticipated Schedule
Monday- Friday, 8:30 a.m. – 5:00 p.m.
Employee Benefits
At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:
Medical
Three health plans to choose from with a large national provider network
Dental
UDM’s School of Dentistry, discounted to you and your dependents
Option to purchase additional dental plan through Sun Life
Vision
UDM’s School of Optometry, discounted to you and your dependents
Option to purchase additional vision plan through Heritage
Health Savings Account and Flexible Spending Account options
Employee Assistance Program
Provided to everyone in your household
Short-Term and Long-Term Disability
Life and AD&D
One times base salary up to a hundred thousand dollars
Option to purchase additional life insurance, accident insurance, and/or critical illness insurance
Tuition Remission Benefit for you, your spouse, and children
Retirement Plan
UDM provides matches up to 8%
Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.
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