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Build, train, mentor, and develop new team members
Support and guide the team in daily operations, client interactions, attending client calls when needed, and serving as an escalation point in all aspects.
Act as the professional resource for the team and other integrations through project implementation, including pre-sales, sales, and post-sales for new and existing clients.
Coordinate closely with internal teams to address potential issues and risks.
Have a deep technical understanding of all relevant systems integrated with HiredScore (e.g., ATS, CRM, HCM, etc.).
Engage with clients, including presenting and explaining our technology, integration, IT, security architecture, and answering formal questionnaires (including Infosec, RFP, Data Privacy Evaluation, etc.).
Work with clients and partners to solve technical challenges regarding their unique environment and requirements.
Lead improvements and enable our sales and engineering processes (via tools, processes, and other initiatives).
Create documentation, whitepapers, and other supporting materials for internal and client usage.
Configure and test HiredScore integration on client systems while addressing client-specific challenges.
About You Basic Qualifications: 2+ years in a leadership role.
4+ years as a Technical Consultant or similar role working with large enterprises.
Practical integration background with a good understanding of web architecture and integration systems, including working with industry third-party tools.
Strong presentation skills to engage clients throughout the integration as part of the project implementation lifecycle, adapting to audience needs and handling ad-hoc requests professionally.
Strong verbal and written professional technical communication skills.
Excellent teamwork ability, working with various teams (Product/R&D/Sales/Delivery).
Ability to create great relationships with client teams.
A positive attitude, creative thinking, and love for ownership.
Fluency in spoken and written English - Verbal, presentation, and written communication skills.
Occasional availability and flexibility to work during US business hours.
Other Qualifications: Experience with Infosec, Data Privacy, and RFP processes.
Experience in a high-growth company.
Experience with HR Technology (or other enterprise technologies like ERPs).
Ability to work with code (Read/Run/Edit existing code)
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