Job Description Location: Garville Avenue, Dublin 6 Job Type: Part-time, Permanent Rate: Negotiable About us Orwell Healthcare is one of Dublin's most respected healthcare providers, renowned for delivering exceptional care to our residents since ****.
We operate across two locations in Rathgar: Orwell Private: Convalescence, Long-Term Care and Acquired Brain Injury Unit Orwell Queen of Peace: Long-Term Care Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment.
Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support.
Role Overview We are looking for a professional, friendly, and techconfident Receptionist to become the welcoming face of Orwell Healthcare.
This role is perfect for someone who enjoys variety, thrives in a peoplefocused setting, and takes pride in delivering a warm, polished, and efficient service.
In addition to leading frontofhouse duties, you will support with light IT troubleshooting, administrative tasks, and coordination responsibilities that help our organisation run smoothly every day.
You will be supported by a collaborative and caring team - and you will play a key part in creating a positive experience for our residents, their families, and our staff.
Duties and Responsibilities Front Office Excellence Maintain a warm, professional, and welcoming reception environment.
Handle incoming calls, emails, enquiries, and visitor management with confidence and care.
Coordinate viewings and support prospective residents and their families with professionalism.
Keep preadmission and occupancy lists updated daily.
Welcome new admissions and ensure they are comfortable and supported from the moment they arrive.
Liaise with ambulance crews and guide them to the appropriate units.
Resident Visitor Support Build positive, respectful relationships with residents and families.
Coordinate visiting schedules and complete required risk assessments.
Manage incoming and outgoing post, deliveries, couriers, and transport arrangements.
Order and distribute newspapers daily.
Maintain safekeeping logs for resident valuables.
Ensure all documentation complies with HIQA standards.
Administrative Responsibilities Process residents' small monthly bills and convalescent accounts accurately.
Keep resident records, contracts, and consent forms up to date.
Maintain brochures, tariff sheets, nursing forms, and admissions folders.
Record and arrange transport for lab tests.
Assist management and nursing staff with administrative projects.
Photocopy, file, prepare documents, and support general office operations.
Arrange flowers and prepare condolence letters with sensitivity and care.
Provide reception cover for colleagues when needed.
IT Support Tasks Assist staff with basic IT queries (e.g., logins, printing, system use).
Support daytoday operation of office equipment and internal systems.
Escalate IT issues where required and help facilitate smooth communication.
Knowledge of AI and interest in improving efficiency of systems and procedures.
Training Continuous Improvement Maintain mandatory training requirements.
Follow Orwell Healthcare policies, procedures, and confidentiality standards.
The Ideal Candidate Will Have At least 1 year of experience in a receptionist or administrative role.
Strong communication and interpersonal skills.
A warm, professional approach when dealing with residents, families, and staff.
Proficiency with Microsoft Office, including Excel.
Comfort troubleshooting basic IT issues.
Excellent organisational and timemanagement skills.
Ability to multitask and stay composed in a busy environment.
A teamplayer mindset and a genuine passion for helping others.
What We Offer We want you to feel supported, developed, and appreciated.
Benefits include: Paid mandatory training Subsidised cafe Company pension DeathinService insurance Continuous Professional Development and upskilling opportunities Employee referral bonus Tax saver schemes (Bus, Rail, Bike to Work) Bike storage Employee Assistance Programme Company events and social gatherings Sick pay (as per policy) We're committed to creating a workplace where people enjoy coming to work - and where they feel valued for the positive difference they make.
Additional Information All job offers are subject to: Satisfactory references Garda Vetting Preemployment medical assessment Experience Receptionist: 1 year (required) Work Authorisation Ireland (required) Work Location In person Orwell Healthcare is an equal opportunities employer.