Role Overview:
This is a challenging and exciting position for a technical professional to provide 1st level support to users, manage incidents, record and alert, perform initial support and classification, investigation and diagnosis, resolution and recovery, or assignment to higher-level teams.
Key Responsibilities:
* Deliver incident management services on support products and solutions.
* Contribute to the development of technical content and departmental procedures.
* Stay up-to-date with current initiatives, rollouts, and changes to technical environments.
* Foster adherence to service desk process and procedure guidelines during the incident lifecycle.
* Perform triage, resolve incidents, and respond to queries on PC's, laptops, terminals, printers, mobile devices, tablets, software applications.
* Maintain agreed service levels and quality measures.
* Perform other duties as assigned by your manager.
Requirements:
* Eligibility: EU Citizen/British Citizen only, as we are not dealing with sponsorship roles.
* Ability to work in a fast-paced environment and meet deadlines.
* Excellent communication and interpersonal skills.
* Ability to troubleshoot technical issues and provide solutions.
* Strong analytical and problem-solving skills.
Benefits:
As a member of our team, you will have the opportunity to develop your skills, work in a dynamic environment, and contribute to the success of our organization.